Refund policy

Return/Refund/Exchange Policy

Policy Restrictions

1.      Return, refund and/or exchange is/are NOT AVAILABLE for BEST BUY/ SALE/ CLEARANCE ITEMS/ DISCOUNTED ITEMS (includes items purchased using discount codes, accessories and specifically stated non-returnable items.

2.      Sales items may have defects/ colour discrepancies/ measurement discrepancies and are strictly NOT returnable.

  1. Any used reward points/discount codes for the returned order will be voided and not refundable/reusable.
  2. FLAMINGOWN reserves the right to reject any request to mail these items alongside a new order. All returns are final and further requests will be denied.

Return Steps

1.      To start a return, you can contact us at flamingownboutique@gmail.com.

2.      If your return is accepted, all returns must be sent back within 7 working days (Malaysia) after receiving your items.

  1. Returns can only made one time per order number. Meaning that any order made with return credit cannot be returned the consequent time.
  2. Items must be in their original condition (price tag intact, untorn, untainted, unwashed, and unaltered). Exchanges for articles which do not meet all mentioned conditions will be duly declined. All items are not to be soaked. If colour runs due to this reason, item/s is strictly not returnable.
  3. All returns must include the INVOICE SLIP. You may reprint it under your Account if lost.

6.      Return your items to the address below:

FLAMINGO

Lot 8871, 1st Floor, Mega E-Mart Riam Commercial Centre, Block 1

Jalan Miri-Bintulu, L.L.D, 98000 Miri, Sarawak.

Tel: +601115338869

7.      Return shipping costs shall be borne by buyer.

  1. The item is your responsibility until it reaches us. For your protection, we recommend that you send the parcel using a delivery service that insures you of the value of the goods. Please keep the tracking code with you in case we need them for reference. FLAMINGOWN is not liable for any lost return parcel/ additional taxes incurred for return parcels.
  2. The company will get back to you once a return item is received by us and we will issue store credit once the item is received. This normally takes 2-3 working days.
  3. All returns which do not meet the above-mentioned criteria will be strictly declined and forfeited. 

 

Note:

Colour of products may varies due to studio lighting used and please allow 20% of colour variation in real product as compared to actual products. It may appear darker or lighter.

There might be 1 -5 cm differences in the measurements given due to the different stretchable quality of the material. Please check the measurements given in our products and compare them with your existing dresses for the best fit. Otherwise please email us your stats to gauge your best fit.

For printed items, the prints may vary in terms of symmetry/alignment/slight colour patches for each piece.

You can always contact us for any return question at flamingownboutique@gmail.com.